Revolutionising hotel performance through industry-first technology.

Technology

Bespoke technology built exclusively for the hospitality and travel industry.

Hotel Technology Specialists

Maximise revenue through industry-first technology.

With the right technology, automation tools and data insights, hotels can increase direct business, enhance data management and sales opportunities, and access information that will positively inform their marketing decisions and reduce reliance on OTAs.

We're always looking to innovate new technology to optimise the overall performance of hotels. We have created and built custom technology products and tools to make it easy for hotels to deliver an engaging digital experience, manage their e-communication platforms and marketing campaigns and organise their digital assets via a centralised area, giving them access to data dashboards and industry benchmarks to be able to measure online results against KPIs and goals.

eCommerce Platform - OneJourney™

Introducing OneJourney – the online reservation platform that simplifies the hotel booking process to just one basket, one checkout, and one purchase. OneJourney is an industry first, allowing guests to browse, book and buy multiple services in a single transaction.

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    Singular Transaction

    From rooms to spa treatments and everything in between, OneJourney enables guests to have a unified booking experience with one simple transaction.

    Seamless Integration

    Our platform integrates with best in class API connections so that you can offer a seamless booking experience without impacting your existing operations.

    Centralised Admin

    Our user access is simple and efficient. OneJourney tracks your direct sales in a single, centralised admin area and helps you save valuable time and resources.

    Bespoke Booking Experience

    With one single checkout, guests can book and buy rooms and services, add upgrades and extras, and curate a wide range of experiences - all in the same transaction.

    Upsell + Cross-Sell

    OneJourney helps increase your average transaction value online, driving additional revenue by seamlessly promoting upsell and cross-selling opportunities.

    Streamlining Resources

    By providing a centralised area to view sales, online availability and inventory across multiple hotel services, less time is spent managing bookings over the phone.

Technology

  • Website CMS - Hotel CMS™ Read More

    Our content management platform has been built exclusively for hoteliers, adopting familiar terminology, and custom features built to deliver your proposition. Hotel CMS™ provides a flexible framework to update, maintain, and optimise your online presence with ease, giving you complete peace of mind.

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      Human Interface

      We speak your language, and our platform is built to update, maintain, and optimise your content with ease of use and efficiency in mind.

      Content Editor

      Hotel CMS allows you to intuitively edit your content using flexible frameworks and components, enabling your presence to evolve as your hotel does.

      Leading Integrations

      API integrations will all the leading booking engines enables you to channel users through the funnel effectively, from 'Discovery' to 'Decision'.

      Bespoke Technology

      Bespoke platform modules, from conversion tools to dynamic content, that help you deliver your proposition and increase direct bookings.

      Support/Maintenance

      Relax, we continually monitor and improve our platform to keep your running smoothly, providing a subscription for ongoing support and updates.

      AWS Hosting

      We have partnered with the world's leading hosting provider - AWS, to ensure your digital presence is always present. (99.95% Uptime)

  • Customer Portal - Hotel Lobby™ Read More

    One central platform to access your digital marketing account and manage your assets, contact your client success manager and keep up to date with the latest industry news and events. You can also review and analyse your marketing data dashboards, view insights and analytics quickly and effectively via a single login.

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      Centralised Marketing Ecosystem

      As a centralised digital marketing ecosystem, Hotel Lobby gives you access to all of your eCommerce marketing tools via one single sign-up.

      Reporting/Tracking

      24/7 access to your data dashboards, reports and KPI tracking allowing you to adapt and change tactics according to real time results.

      Communication/News

      Stay in touch with your team at Journey, and keep up to date with industry news, latest technology updates, and market insights.

  • Marketing Calendar - Hotel Agenda™ Read More

    Our Marketing calendar will guide your marketing activity and help identify new opportunities to enhance guest engagement through relevant campaigns and content.  It allows your internal team and external agencies to visualise weekly, monthly and quarterly activity in one central place.

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      Bespoke Calendar

      A bespoke online tool to visualise all your marketing activity and campaigns in one calendar allowing you to manage multiple campaigns effectively.

      Goals/Objectives

      Stay on track by setting KPIs using a combination of Journey benchmarking and previous campaign results making sure you hit your marketing objectives.

      Event Diary

      Pre-populated diary of major UK holidays and events to facilitate your planning and guest engagement. Email notifications ensure you never miss a deadline.

      Cloud-based

      Available 24/7 on any device so that all key stakeholders in your hotel or partner agencies an access and collaborate on upcoming marketing activity.

  • Email Marketing - eDepartures™ Read More

    Tailored for hoteliers, an email marketing platform that hotels can use to design and send their own branded and personalised e-communications to guests quickly and easily. The perfect tool to optimise email campaigns with the help of advanced analytics and detailed reports.

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      Engaging Emails

      Create memorable emails quickly and easily from pre-built templates designed to convert relevant and timely content into bookings.

      Drag+Drop Interface

      A drag-and-drop interface helps you create emails in moments without any design experience or coding knowledge.

      Customer Journeys

      Build personalized customer journeys easily, creating timely emails based on action or behaviour, keeping your audience engaged which automatically drives revenue.

      Personalised Content

      Using lists and segments, you can send highly relevant messages relevant to guest interests which drives more engagement and creates more value over time.

      Insights/Reporting

      Reports and analytics give you the insight to constantly improve the effectiveness of your email marketing, driving higher open rates and web traffic leading to higher direct revenue.

  • Data Dashboards - Hotel Insight™ Read More

    In the fast-changing digital landscape, real-time data gives you the upper hand when making marketing decisions. 24/7 access to your live custom-built dashboard ensures your ongoing success, allowing you to adapt and change your tactics according to the science.

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      KPIs/Benchmarks

      Set goals and monitor progress against your targets. Continually measure and evaluate the effectiveness of your digital marketing activity through our in-depth reporting.

      KPIs/Benchmark Figures

      With access to our benchmark figures, you are able to see where you sit against industry, location and specific hotel-type averages.

      Support/Guidance

      Everything is tracked with full transparency, and our team is on hand to help, advise and guide you every step of the way.

      Human Factor

      We don’t leave it all to the technology. We use real people, experts in their field, to analyse your data and guide your eCommerce strategy through insights.

  • Asset Management - Suitcase™ Read More

    Giving you centralised access to all of your digital media via one easy-to-use portal, Suitcase allows you to organise your visual assets in one location so that they can be shared or downloaded by internal marketing and social teams or external agencies and media.

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      Asset Management

      Upload, store and manage large collections of images, videos, documents or presentations in one central place using keywords and categories to find relevant assets effortlessly.

      Cloud-Based

      Allows you to quickly and easily find, download and share your digital assets from anywhere 24/7.

      Share/Download

      Curated image collections or branded collateral - based on themes, facilities, seasons or photo- style - can be shared externally for partners and media to download efficiently.

      Access Levels

      Tailored access can be given to different teams, partners and media to ensure everyone has the right access to the latest images.