Monart Spa


In November 2019, Monart Spa, Ireland's flagship destination spa brand, opened its first UK venue. They chose our spa management system to ensure exceptional guest experiences and comprehensive business intelligence reporting from day one of operations.


After expansion to the UK, driven by the success of its original Irish venue, Monart Spa was keen to continue its reputation for delivering a premium customer experience at every touchpoint, starting with the guests' booking process. The decision to install our EMS was key to achieving this goal.


Installing our EMS was essential in providing the spa team with the ability to build meaningful guest profiles, securely manage guest, supplier and payment data, and maximise the use of its space and therapist hours.


Call volume
- 20 %
Spa packages sold
+ 45 %
Total spa revenue
+ 67 %


Maximising performance

The platform empowered the spa team to build meaningful guest profiles, securely manage guest, supplier, and payment data, and optimise its space and therapist hours. This strategic implementation ensured that Monart Spa could deliver a seamless and luxurious experience to its guests, aligning with its reputation as one of the world's best destination spas.

Our EMS provided a depth of business intelligence reporting from the time the spa opened, helping Monart’s senior leadership identify the strengths and weaknesses of the venue’s early trading period.

Don’t take our word for it

“My favourite part of the system is the reassurance that what we’re doing as a business is the right thing, because you instantly see the results and financial success. Having all the information at my fingertips allows us to look at future promotions and enhance the business.”
Review by Cornel O. Lobont Spa Director at Monart Spa
The Gainsborough The Gainsborough