From onboarding to product updates, our Support Team help hoteliers become experts at our tech, too

Supporting your growth, throughout the journey

  1. Products
  2. Support

Support guides

You'll find guides for our products, here. But our Support Team will be there for you if you need them.


All your tools, assets, and dashboards in one dedicated place.


You'll find answers to our most frequently asked questions right here.

Side by side

A few things you can guarantee from our Support Team: we're friendly, we know our products inside out, and we genuinely care about making your experience easier and more rewarding.

Direct Revenue
Seaham Hall

Your success is our success

We love seeing hoteliers win. Our Product Performance Team are continuously analysing data and industry insights to make sure you get the most out of our tech.

How we support you

Marketing tools

Access all the tools you need to increase bookings and revenue.

No surprises

Our onboarding tool allows you to see every step that you, third parties, and our team need to take, including deadlines and timescales.

How-tos and guides

A full suite of helpful guides, available to you 24/7.

Easy set-up

We'll onboard all your content, imagery and pricing over to our technology so you can concentrate on the more important jobs.

We’ll speak to third parties

Just grant your third-party provider approval for the API integration and our team will take care of the rest.

Keeping you updated

We'll keep you updated with any tech updates, and be in touch to check you've got the tools you need.

Your own success partner

We believe selling and managing experiences online should be simple, and our team are there to help you do just that.

Don’t take our word for it

“Good onboarding process, with the team at Journey eager to accommodate. We’re only a month in, but we’ve certainly seen an immediate positive impact on resourcing.”
Review by Michael Kay Low Wood Bay
“The onboarding process with the team was nothing short of excellent.”
Review by Becky Nowell Nettleton Group
“The team was really supportive with the setup and took the time to understand why and how we did things to help us put our booking systems in place.”
Review by Victoria Pette Fairlawns
“The onboarding process for us was fantastic. They are absolutely pleasant to work with. It’s like we’re calling a colleague. It’s great support and it’s immediate.”
Review by Cornel O. Lobont Monart Spa