Unlock your brand’s potential with tailored advisory services for luxury hospitality

Strategic thinking, tailored for luxury

  1. Services
  2. Advisory

© 2025 Journey Ltd

Luxury Partners is our strategic advisory arm – helping luxury hotels, resorts and wellness brands grow through sharp strategy, distinctive branding and smart experience design. With over 20 years advising some of the world’s leading names, they bring big-picture thinking and hands-on support – all shaped around your unique goals.

Services

Strategy and intelligence

Luxury Partners combines rigorous research with commercial insight to help brands see the full picture. From market dynamics to consumer behaviour, their work reveals where the opportunity lies – and how to act on it.

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Deliverables

  • Market research and competitor benchmarking

  • Consumer and industry insight reports

  • Feasibility studies

  • Business modelling

Vision and values

They help define what a brand stands for – and why it matters. By aligning brand beliefs with business goals, they create clarity for teams and a connection with audiences.

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Deliverables

  • Vision, purpose and values frameworks

  • Internal brand engagement programmes

  • Workshop design and facilitation

Brand and creative

Distinctive, scalable, and built on strategy – they create brand identities that stand out and support long-term growth.

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Deliverables

  • Brand strategy

  • Brand architecture

  • Naming

  • Concept creation

Experience design

Luxury Partners designs every touchpoint to embody the brand and elevate the guest expectations. From digital journeys to in person moments, they map seamless, personal  unforgettable journeys.

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Deliverables

  • Customer experience audits

  • Experience design (digital and human)

  • Service design

  • Product and service innovation

Expert counsel

With decades of experience, they offer clear thinking when it’s needed most – from strategic decisions to expert witness services.

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Deliverables

  • Strategic brand counsel

  • Hospitality programming

  • Expert witness services