The Belfry Hotel & Resort, a world-class resort in North Warwickshire, is renowned for its leisure and golf facilities. Hosting prestigious events like the Betfred British Masters and the Ryder Cup, it offers over 300 hotel rooms, multiple bars and restaurants, a leisure club, and a globally revered spa.
Despite its reputation and extensive facilities, The Belfry faced challenges in delivering a unified guest experience across its various services - particularly the spa. They needed a business software system that could integrate with their existing hotel software, OPERA, and manage the complexities of their diverse offerings efficiently.
The Spa at The Belfry implemented our EMS, a versatile management system designed to integrate seamlessly with their existing OPERA system. The system's capabilities span across booking reservations, spa packages, financial reporting, and marketing, with the flexibility to adapt to new treatments and trends. This platform was also seamlessly integrated with the spa module of our ecommerce platform.