The Landmark

Partnership

We partnered with The Spa at The Landmark London, a prestigious luxury spa in central London, to enhance their operational efficiency, streamline guest experiences, and elevate their reputation as a top-tier wellness destination.

Challenge

The Spa at The Landmark London faced several operational challenges. Manual booking processes led to scheduling errors and inefficient resource management. Inconsistent guest experiences resulted from a lack of a unified system, making it difficult to personalise services. And the spa had limited reporting capabilities, hindering their ability to identify trends and make data-driven decisions for business growth.

Approach

Our EMS was implemented to address these challenges, with comprehensive training and ongoing support for the spa's team. The platform was then tailored to The Spa at The Landmark London's needs, and they utilised robust reporting capabilities to improve decision-making and boost revenue.

Results

A new wave of loyalty

The implementation of our EMS at The Spa at The Landmark London led to transformative results - automated bookings, reduced errors, and boosted resource utilisation. This customisation allowed for tailored treatments, promotions, and improved guest records, leading to increased satisfaction and loyalty.

The partnership resulted in substantial revenue growth, enhanced reputation, and increased high-end clientele. Our EMS streamlined operations, cutting manual tasks, and boosting staff productivity. Advanced reporting tools empowered data-driven decisions, resulting in more effective marketing campaigns and service improvements.

Don’t take our word for it

“From reporting to reservations right through to future forecasting and membership access through the secure card system. It also integrates with our property management system – Opera – which means guests can enjoy treatments without having to set up a separate account as everything is charged straight to their bedroom.”
Review by Hida Shuleta Spa & Health Club Manager at The Landmark Hotel
Monart Spa Monart Spa
Explore