Christmas is all about crafting treasured memories with loved ones, and given the year that we’ve all had, this couldn’t be more important this festive season.
Think about the experiences you can offer your guests. Doing something innovative like serving up seasonal sweet treats alongside an ice skating session in your grounds, creating cosy private dining pods for festive feasting, or even ensuring your customer service is second-to-none will go a long way in making your guests’ Christmas that little bit more special.
Plus, good news travels fast, so the more stand-out the experience, the more likely your guests will share it on social media or mention it to their friends and family. If you’ve made their Christmas this year, there’s a high chance they’ll return and experience other aspects of your hotel in the future.