Where hospitality expertise, digital innovation and craftsmanship collide.


A collective of innovators, strategists, storytellers, and engineers who live and breathe hospitality.

Simon Bullingham

CEO & Founder

Simon has a proven record in marketing, business strategy, and development. Simon is extremely results-driven and has been influential in increasing ROI for a multitude of international hotels.

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Mark Reed

Managing Director + Partner

Mark has nearly 20 years' experience in the design and marketing industry, providing leadership and strategic direction to help deliver industry-leading digital solutions and ongoing ROI for our clients.

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Charlie Grabe

Business Development Director

Charlie has worked in business development for over 10 years. He's responsible for the growth of the agency alongside managing and developing partnerships worldwide.

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Susanne Williams

Revenue and Performance Director

With 25 years' experience in hospitality, Susanne has a breadth of knowledge in luxury hotel operations, sales and marketing, and, most importantly, revenue and performance management.

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Carla Severn

Marketing Director

With 25 years' experience working with recognisable luxury hospitality brands, Carla is responsible for brand & marketing strategy, partnerships, and campaign management.

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Steph Ironside

Digital Delivery Director

Steph oversees all of the work running through The Studio to make sure everything is delivered on time and to budget. She loves a process, and you'll often find her working on ways to improve the deliverability of our websites.

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Harriet McCarroll

Client Success Director

Harriet is responsible for all aspects of a client's relationship with Journey. Her commercial drive and people skills help her to build great communications with key stakeholders, and her team make sure our clients are reaching their KPIs.

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James Slater

Design Director

With over 10 years’ experience, James has a breadth of knowledge, from crafting UX driven digital experiences, to brand expression and experience design. All fuelled by bold ideas and an obsessive attention to craft, which shapes Journey's creative output from strategic scrutiny to final finesse. But above all else he’s a creative at heart, inspired by great ideas, and lured by beautiful design.

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Kane Wheatley

Acquisition Director

With a focus on managing the Acquisition Department to ensure traffic and bookings are obtained for our clients, Kane's all about results and is our go-to guy for all things digital, from paid media right through to SEO.

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Phil Roberts

Creative Director

With over 15 years' experience in everything from concept creation to illustration and digital design, Phil has a diverse creative skillset. He crafts exciting digital solutions and leads branding projects. Phil grew up in hotels and has a genuine love for both industries which makes him the perfect fit for Journey.

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Melissa Woodley

Web Development Lead

From managing the ever-growing development team, building high-quality websites and technical scoping, to overseeing all of the development work that comes out of The Studio, Mel is passionate about making sure our clients receive the best digital experience in the industry.

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Joe Sergeant

Lead Developer

Joe combines his keen eye for detail with a wealth of development experience to build websites that are technically sound (and look great on an ever-increasing number of devices). He takes creative designs and brings them to life as working websites, and he also looks after HotelCMS.

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