Where hospitality expertise, digital innovation and craftsmanship collide.


A collective of innovators, strategists, storytellers, and engineers who live and breathe hospitality.

Simon Bullingham

CEO & Founder

Simon has a proven record in marketing, business strategy, and development. Simon is extremely results-driven and has been influential in increasing ROI for a multitude of international hotels.

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Mark Reed

Managing Director + Partner

Mark has nearly 20 years' experience in the design and marketing industry, providing leadership and strategic direction to help deliver industry-leading digital solutions and ongoing ROI for our clients.

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Charlie Grabe

Business Development Director

Charlie has worked in business development for over 10 years. He's responsible for the growth of the agency alongside managing and developing partnerships worldwide.

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Melissa Woodley

Digital Delivery Director

From managing the ever-growing development team, building high-quality websites and technical scoping, to overseeing all of the development work that comes out of The Studio, Mel is passionate about making sure our clients receive the best digital experience in the industry.

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Phil Roberts

Creative Director

With over 15 years' experience in everything from concept creation to illustration and digital design, Phil has a diverse creative skillset. He crafts exciting digital solutions and leads branding projects. Phil grew up in hotels and has a genuine love for both industries which makes him the perfect fit for Journey.

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James Slater

Design Director

With over 10 years’ experience, James has a breadth of knowledge, from crafting UX driven digital experiences, to brand expression and experience design. All fuelled by bold ideas and an obsessive attention to craft, which shapes Journey's creative output from strategic scrutiny to final finesse. But above all else he’s a creative at heart, inspired by great ideas, and lured by beautiful design.

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Harriet McCarroll

Client Success Director

Harriet is responsible for all aspects of a client's relationship with Journey. Her commercial drive and people skills help her to build great communications with key stakeholders, and her team make sure our clients are reaching their KPIs.

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