Hotelier of the Month Kalindi Juneja – Pride Of Britain Hotels CEO

Listen and ask questions as you are always learning. Be grateful for every opportunity and especially say yes to things that might scare you. Always stay humble and treat everyone with respect.

The best and most memorable times of our lives are when we are relaxed and enjoying the company of friends and family, often in a hospitality setting. This is priceless - we are in the business of creating the finest life moments. Just one of the wonders of our fabulous industry!

That’s a trick question :)

The ease and speed of the user experience. Creative text, innovative features and fabulous photography are all great but in vain without the user finding the site responsive and easy to navigate across platforms.

For our hotels we can already see that their own website is the principal platforms for hotel bookings. Guests want to get a sense of the hotel through the “virtual lobby”; often the first opportunity to capture your guest. The hotel website booking process should therefore represent the same quality of service/ guest experience you want to deliver when they physically arrive at the hotel.

Virtual reality! There used to be a nervous suspense around hotel bookings and then hoping for the best when booking online in the past. In recent years, guests were reliant on guest reviews and ratings, but with the innovation in VR, guests should be able to immerse in the expected experience.

Presenting our new brand identity successfully, launching the new website and unveiling a new direction for social media and email marketing.