Considering the changing landscape, we are updating our advice to hoteliers regarding Coronavirus (COVID-19) regularly. For any support enquiries regarding COVID-19, please email guidance@journey.travel or call 01242 682050 and press 0 to be directed to our helpline.   Revenue Management Last updated: 08:35, 3rd April 2020 A summary from our Instagram live session with Susanne Williams, …

  Here you can find all of our latest revenue advice for hotels during the coronavirus crisis, updated daily. Last updated: 11:25, 30th March 2020 How can I protect my existing guests and build a database? Keep your guest engagement going. It’s not about selling, it’s about showing that you’re there to help. Take away …

  Last updated: 10:05, 25th March 2020 Looking at figures for both Feb and March, we have seen a very small decline in gift voucher sales (when comparing YOY results and trends since 2016), but not the steep decline that online bookings for rooms, tables and spas are experiencing. This is because when it comes …

  Here you can find all of our latest social media marketing advice for hotels during the coronavirus crisis, updated daily. Last updated: 09:03, 25th March 2020 Focus on how to get your hotel in the home to continue to keep your property front of mind, for example, sharing spa treatment tips and recipes from …

In part 2 of our social trend blog post, we discuss what you should be focussing on in 2020 to make sure you are giving your guests realtime, in-the-moment access to content and the ability to select exactly what, when and how they’re accessing this content. If you’ve not read the first part of this series …

Journey launches the world’s first social media stylist service for luxury hotels and resorts, creating content to convert lookers into bookers. Just as a hotel invests in their website, architecture, and interior design, they should also invest in their brand experience across social media channels as this is often the first touchpoint for new and …

Considering rate, hotel policy and a strong, authoritative message to reassure wavering bookers. First things first, as a priority, be clear on your hotel policy in relation to the virus itself. It will reassure your guests to know that your due diligence is top drawer and communicating any additional measures across your hotel is a …

Introducing our latest client; Bike & Boot, Scarborough We are delighted to be working with Bike & Boot, a new leisure-orientated hotel brand, having launched their first hotel in Scarborough which opens in May 2020, they have plans to open more across the UK. It is an exciting time for Bike & Boot as the …

RevSpa, our industry leading Spa Booking Engine, will not only increase the amount of revenue your spa generates, but will also offer the ultimate spa booking experience for your guests. Specifically developed for spas, our conversion-led booking system will keep your spa busy and save you time and money. RevSpa is packed with features for …

Our state-of-the-art drones allow us to capture unique shots and panoramas, and create films that are more stunning than ever before. From small handheld units to specially modified 360/VR drones, our fantastic range of unmanned aerial cameras ensure we get the best results from each location. Our pilots have experience working around the world at …

We are delighted to announce that we are sponsoring the Boutique Hotelier Power list 2020. Launched back in 2016, the Power List is a celebration of individuals responsible for leading their hotels up and down the country and are intrinsic to the success of the UK hotel sector. Journey’s Founder and CEO, Simon Bullingham commented, …

We are delighted to announce the appointment of Susanne Williams as our new Revenue and Systems Director. In this newly created role, Susanne will lead Journey’s ambitious sales growth of our revenue management department in the UK and globally. Susanne has extensive first-hand experience working within luxury hospitality, having spent over 20 years in the …

Background In the heart of one of the world’s most captivating cities, the Royal Mansour Marrakech welcomes you with wonder, luxury and unparalleled services. The hotel was born out of a vision to create a spectacular masterpiece exceeding the demands of today’s discerning traveller, while reflecting the true essence of Moroccan tradition. The owners of …

Today marks a significant milestone in the continued growth of Journey Hospitality Today marks a significant milestone in the continued growth of Journey Hospitality, the world’s leading advisory, marketing and technology company dedicated to serving leading brands in the hospitality and global travel sectors. Journey Hospitality is pleased to announce the acquisition of Luxury Branding, …

With Valentine’s Day fast approaching (the first peak gift voucher selling day of the year), it’s important to be fully prepared for the potential uplift in sales. With an estimated 595 million pounds being spent in the UK, it’s no surprise that Valentine’s Day is one of the biggest shopping seasons of the year! Valentine’s …

We are delighted to share the news that we will once again be sponsoring the UK Spa Association, Spring networking event on Wednesday 4th March at Carden Park Hotel & Spa in Cheshire. Journey collaborate with hotels and spas around the world driving online spa revenue with our intelligent spa guest facing technology, RevSpa part …

We all know how influential social media can be when amplifying both good and bad news. Sometimes this can work to our advantage, but at other times, social media can be used to tarnish a brand’s identity which can then affect business. There are ways to handle a social media crisis that will make sure …

Known for “getting stuff done”, this sums up Karen pretty succinctly. She’s a no fuss, pragmatic “do-er”; a quiet achiever and born problem solver. With a career that spans over 20 years in IT and software development, our Product Director is a bit of a trailblazer; pathing the way for women in positions of leadership …

Introducing our latest Gifted client; Middleton Lodge, North Yorkshire Middleton Lodge is a Georgian country retreat set in 200 acres of stunning Yorkshire countryside. Based in Richmond, North Yorkshire, Middleton Lodge features a selection of unique bedrooms across the estate and an award-winning restaurant showcasing Yorkshire-inspired dishes, with many of their ingredients being sourced directly …