5 steps to consider when re-opening your hotel We know that the global coronavirus outbreak has had an unprecedented impact not only on the travel and hospitality industries, but our day-to-day lives. As the world begins to recover, and we start thinking ahead to what life will look like post-covid-19, we have put together a …

Why your social media channels are your most effective marketing tool Pre COVID-19 there was fear that our dependence on social media was creating a less connected world. Now, in light of social distancing, it is a life-line; our main form of keeping connections alive and the most effective way to maintain a direct channel …

Did you know, when you have studied/worked at a subject for 10,000 hours you are considered an expert? That’s 3 hours a day on a subject to learn, understand and practice it. For a little over 9 years. True expertise is well earned. And worth listening too. The rise of the vendor on all subjects …

How to get the Best from your Gift Voucher Platform during the Covid-19 Outbreak This pandemic has affected everyone in so many ways, and we are seeing first hand the enormous challenges hotels have had to face. But although hotels and restaurants have had to close their doors to guests, over the last few months, …

Google has released five guiding principles to help media teams navigate the challenges uncovered by the COVID-19 outbreak. Our Acquisition Director, Kane Wheatley, has analysed each principle and offered key advice around how the hospitality industry can adapt their digital strategy and prepare for the inevitable post-COVID-19 travel boom. First up – how best to …

Thanks for following our updates. As we all know, circumstances are daily changing and what seemed relevant on Monday is already old news. We kicked off our advice platform for our hotels around the globe and any who sought a little guidance in these testing times. There is so much knowledge out there and it’s …

Considering the changing landscape, we are updating our advice to hoteliers regarding Coronavirus (COVID-19) regularly. For any support enquiries regarding COVID-19, please email guidance@journey.travel or call 01242 682050 and press 0 to be directed to our helpline.   Revenue Management Last updated: 08:35, 3rd April 2020 A summary from our Instagram live session with Susanne Williams, …

  Here you can find all of our latest revenue advice for hotels during the coronavirus crisis, updated daily. Last updated: 11:25, 30th March 2020 How can I protect my existing guests and build a database? Keep your guest engagement going. It’s not about selling, it’s about showing that you’re there to help. Take away …

  Last updated: 10:05, 25th March 2020 Looking at figures for both Feb and March, we have seen a very small decline in gift voucher sales (when comparing YOY results and trends since 2016), but not the steep decline that online bookings for rooms, tables and spas are experiencing. This is because when it comes …

  Here you can find all of our latest social media marketing advice for hotels during the coronavirus crisis, updated daily. Last updated: 09:03, 25th March 2020 Focus on how to get your hotel in the home to continue to keep your property front of mind, for example, sharing spa treatment tips and recipes from …

In part 2 of our social trend blog post, we discuss what you should be focussing on in 2020 to make sure you are giving your guests realtime, in-the-moment access to content and the ability to select exactly what, when and how they’re accessing this content. If you’ve not read the first part of this series …

Journey launches the world’s first social media stylist service for luxury hotels and resorts, creating content to convert lookers into bookers. Just as a hotel invests in their website, architecture, and interior design, they should also invest in their brand experience across social media channels as this is often the first touchpoint for new and …

Considering rate, hotel policy and a strong, authoritative message to reassure wavering bookers. First things first, as a priority, be clear on your hotel policy in relation to the virus itself. It will reassure your guests to know that your due diligence is top drawer and communicating any additional measures across your hotel is a …

Introducing our latest client; Bike & Boot, Scarborough We are delighted to be working with Bike & Boot, a new leisure-orientated hotel brand, having launched their first hotel in Scarborough which opens in May 2020, they have plans to open more across the UK. It is an exciting time for Bike & Boot as the …

RevSpa, our industry leading Spa Booking Engine, will not only increase the amount of revenue your spa generates, but will also offer the ultimate spa booking experience for your guests. Specifically developed for spas, our conversion-led booking system will keep your spa busy and save you time and money. RevSpa is packed with features for …

Our state-of-the-art drones allow us to capture unique shots and panoramas, and create films that are more stunning than ever before. From small handheld units to specially modified 360/VR drones, our fantastic range of unmanned aerial cameras ensure we get the best results from each location. Our pilots have experience working around the world at …

We are delighted to announce that we are sponsoring the Boutique Hotelier Power list 2020. Launched back in 2016, the Power List is a celebration of individuals responsible for leading their hotels up and down the country and are intrinsic to the success of the UK hotel sector. Journey’s Founder and CEO, Simon Bullingham commented, …

We are delighted to announce the appointment of Susanne Williams as our new Revenue and Systems Director. In this newly created role, Susanne will lead Journey’s ambitious sales growth of our revenue management department in the UK and globally. Susanne has extensive first-hand experience working within luxury hospitality, having spent over 20 years in the …

Background In the heart of one of the world’s most captivating cities, the Royal Mansour Marrakech welcomes you with wonder, luxury and unparalleled services. The hotel was born out of a vision to create a spectacular masterpiece exceeding the demands of today’s discerning traveller, while reflecting the true essence of Moroccan tradition. The owners of …