Product Administrator


Role Description

Product Support - Tech
Journey HQ, Cheltenham
Flexi Time - 37.5 hours / week, Monday - Friday
Reports To
Commercial Director - Product

Role Overview

To support the Commercial Director and Implementations team with the successful onboarding, launch and continual success and growth across our tech platforms.

What You'll Do

  • Sales liaison (ensuring smooth handover of clients from sales to implementations) 
  • Support CD by inputting all tasks and briefs into scheduling system and ensuring these are delivered to the CD and clients on time 
  • To create comprehensive briefs for each task added to scheduling system 
  • Administering Digital Job Bags and PM assignment in sprints
  • Ensure all work scheduled in is within the allocated resource allowed and managing this on a day-to-day basis with the Project Manager (PM)
  • Managing the PM software and reporting on capacity management and deliverables 
  • Creation of weekly status reports for all key client accounts for CD
  • QA a range of projects ahead of the scheduled go live date to ensure the highest standards of our product are being met
  • Assisting CSM to run and take notes on internal meetings (Sprint meeting/weekley PM project meeting)
  • Organising and chairing monthly/quarterly retrospective meetings 
  • Championing our Customer Success Platform (Planhat) and ensuring clean data for all client accounts (contract uploading, setting review dates & alerting of fine print ie/free trials etc)
  • Ad Hoc admin tasks (updating spreadsheets and Xero where necessary)
  • Supporting management of shared inboxes
  • Developing knowledge of our products and their competitors
  • To create detailed revenue reporting each month (per module/per client)
  • Coordinate and lead on internal team training and onboarding new systems

What You'll Bring

We’re a collective of disruptive thinkers, innovators and tech pioneers. But above all, we’re a family. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second. 

  • Strong people and communication skills. Commercially minded.
  • Fast learner, accountable and ambitious. 
  • Passionate about detail, data and order which is critical to the role
  • Bent on improving processes and systems.
  • Ability to work under your own initiative in a highly pressured environment.
  • Driven to be an expert in our industry and be ahead of our competitors.


  • 1 year + Client or customer facing experience and account management
  • Knowledge of the following software would be of benefit:
  • Microsoft Office (Word/Excel/PP)
  • Google Suite (Docs/Sheets/Slides etc)
  • Click-up (or other Project Management Systems)
  • Planhat (or alternative CRM/CSP platforms)

What You'll Get

Success is a mutual game, which is why we invest heavily in our team. We believe in true partnerships that reward equally, so in return for your developer expertise, we offer a suite of perks to complement a benchmarked salary, including flexible working, personal development initiatives and much more…

  1. Money. [DOE]
  2. Flexible & Hybrid working (around core hours, business requirements & key meetings)
  3. Personal development plan.
  4. 23 days holiday per year, + bank holidays, 2 duvet days and your birthday off too.
  5. Pension plan.
  6. Xmas and summer parties.
  7. Lunch & Learn sessions, + industry training resources.
  8. Amazing clients to work with.
  9. Wellbeing initiatives, client & Perkbox discounts
  10. A team that works hard, has fun and loves a challenge.
  11. And a pub over the road!

Does this sound like somewhere you will thrive?

If so, we look forward to hearing from you soon.