About

About

We are a full service global marketing agency combining marketing, creative and technology to deliver outstanding results. Not only do we help devise tailored plans to meet your marketing goals, we deliver substantial ROI through our team’s commercial focus.

 

We help ambitious hotels and resorts, take control of their direct revenue.

The Journey way

Passionate about hotels

Employing only the very best talent, our team at Journey is made up of experts in strategy, creative, digital marketing and travel. Both commercially and creatively driven, we align ourselves to our client’s goals to create a purely results driven strategy.

As specialists in the hotel and travel industry we use our in-depth knowledge to identify the challenges and opportunities your business may face and provide a solution. Our role is to help you attract more guests, secure more direct bookings, and generate more revenue for your hotel.

We provide a wealth of useful marketing advice specific to running a successful hotel brand to make sure you benefit from:

  • Improved guest loyalty
  • A boost to your brand equity
  • Lower reliance on OTAs and other third party booking channels
  • A greater volume of direct bookings
  • Increased conversion rates
  • A clear return on your investment

Our approach is to win and retain clients as partners for the long term, rather than collaborating on a project by project basis. We pride ourselves on being open, honest and knowledgeable – and we’ll do everything we can to ensure a positive and profitable partnership with every hotel we work with.

Team members

Simon Bullingham

CEO and Founder

Mark
Reed

Creative Director

Julian
Vaughan

Commercial & Partnerships Director

James
Brown

Operations Director

Charlie
Heavey

HR & Office Manager

Steph
Derby

Client Services Director

Tim
Wardle

Technical Director

Phil
Roberts

Head of Design

Liz
Greenstock

Gifted Product Manager

Kane
Wheatley

Head of Digital Marketing

Joe
Sergeant

Senior Developer

Mark
Boston

Senior Designer

Amber
Bird

Mid-Level Designer

Matt
Miller

Mid-Level Designer

Ross
Hannis

Senior Developer

Melissa
Woodley

Web Developer

Greig
Hannis

Web Developer

Joe
Griffiths

Digital Marketing Manager

Dean
Webley

PPC Specialist

Josie
Atkinson

Content Manager

Alice
Rowan

Content Executive

Ben
Welsby

Digital Marketing Executive

Mary
Pipikakis

Digital Marketing Executive

Samantha
Williams

Revenue Executive

Harriet
McCarroll

Snr Client Success Manager

Susie
Excell

Client Success Manager

Helen
Burks

Project Manager

Laura
Wheatley

Project Manager

Lydia
Reed

Client Success Manager

Alison
Kerr

Marketing Executive

Samantha
Cant

Finance Manager

Emma
Marrett

Client Host

Rebecca
Pearson

Client Host

Tom
Cave

Webmaster

Humphrey

Chief Motivator

Team

Our journey

Constantly pushing forward

We are accredited by Google and TripAdvisor, are partners of the Hotel Marketing Association, and an agency partner of Conde Nast Johansens, but above all else we’re driven to provide the best service to our many hotel clients.

We are constantly training and developing the talent we have to make sure our team are ahead of the game and always feeding their thirst for knowledge. For us, we really believe that our passion and enthusiasm are an integral part of the Journey service.


Our clients

Some of our clients

We’re proud to work with an impressive collection of luxury and boutique hotels around the world. Here are just a few of our clients.

Some of our clients


Journey’s Navigate programme provides our business with a strong competitive advantage and comes with a guarantee that we generate high levels of profitability

Chris Ward, Commercial Director, Dormy House

Talk to one of our hotel marketing experts: 01242 682050