About

About

We are a full service global marketing agency combining marketing, creative and technology to deliver outstanding results. Not only do we help devise tailored plans to meet your marketing goals, we deliver substantial ROI through our team’s commercial focus.

 

We help ambitious hotels and resorts, take control of their direct revenue.

The Journey way

Passionate about hotels

Employing only the very best talent, our team at Journey is made up of experts in strategy, creative, digital marketing and travel. Both commercially and creatively driven, we align ourselves to our client’s goals to create a purely results driven strategy.

As specialists in the hotel and travel industry we use our in-depth knowledge to identify the challenges and opportunities your business may face and provide a solution. Our role is to help you attract more guests, secure more direct bookings, and generate more revenue for your hotel.

We provide a wealth of useful marketing advice specific to running a successful hotel brand to make sure you benefit from:

  • Improved guest loyalty
  • A boost to your brand equity
  • Lower reliance on OTAs and other third party booking channels
  • A greater volume of direct bookings
  • Increased conversion rates
  • A clear return on your investment

Our approach is to win and retain clients as partners for the long term, rather than collaborating on a project by project basis. We pride ourselves on being open, honest and knowledgeable – and we’ll do everything we can to ensure a positive and profitable partnership with every hotel we work with.

Team members

Simon Bullingham

CEO and Founder

Mark
Reed

Managing Director

James
Brown

Operations Director

Charlie
Heavey

HR & Office Manager

Tim
Wardle

Technical Director

Karen
Fynn

Technical Delivery Director

Steph
Derby

Head of Guestline Success

Samantha
Cant

Finance Manager

Harriet
McCarroll

Senior Client Success Manager

Lydia
Reed

Client Success Manager

Edd Boulton

Client Success Manager

Susie
Excell

Client Success Manager

Emily Ninnis

Client Success Executive

Caterina
Tornelli

Client Success Executive

Laura
Wheatley

Project Manager

Amy Deacon

Project Manager

Helen
Burks

Project Manager

Lina Sclano

Guestline Project Manager Executive

Kane
Wheatley

Head of Digital Marketing

Joe
Griffiths

Senior Digital Marketing Manager

Dean
Webley

Digital Marketing Manager

Ffion Kelly

Digital Marketing Executive

Zoe McFarland

Digital Marketing Executive

Josie
Atkinson

Head of Content

Bobbie
Hiscock

Content Executive

Emma
Rawle

Content Executive

Matt
Miller

Creative Lead

James Slater

Senior Designer

Ross Linton

Designer

Rob Powell

Middleweight Designer

Melissa
Woodley

Front End Development Lead

Tom
Cave

Front End Developer

Louis Lombardi

Front End Developer

Ed Davies

Junior Front End Developer

Sean Clarke

Webmaster

Ant Hewlett

Webmaster

Sam Townend

Webmaster

Charlie Grabe

Head of Business Development

Lisa Buttle

Business Development Manager

Jamie Townsend

Business Development Manager

Alison
Kerr

RevSpa Product Manager

Liz
Greenstock

Gifted Product Manager

Tanya
Akther

Product Executive

Samantha
Williams

Revenue Manager

Andras Fekete

Revenue Executive

Joe
Sergeant

Senior Developer

Ross
Hannis

Senior Developer

Damon Matthews

DevOps Engineer

Greig
Hannis

Developer

Rebecca
Pearson

Client Host

Laura Masling

Client Host

Humphrey

Chief Motivator

Our journey

Constantly pushing forward

We are accredited by Google and TripAdvisor, are partners of the Hotel Marketing Association, and an agency partner of Conde Nast Johansens, but above all else we’re driven to provide the best service to our many hotel clients.

We are constantly training and developing the talent we have to make sure our team are ahead of the game and always feeding their thirst for knowledge. For us, we really believe that our passion and enthusiasm are an integral part of the Journey service.


Our clients

Some of our clients

We’re proud to work with an impressive collection of luxury and boutique hotels around the world. Here are just a few of our clients.

Some of our clients


Journey’s Navigate programme provides our business with a strong competitive advantage and comes with a guarantee that we generate high levels of profitability

Chris Ward, Commercial Director, Dormy House

Talk to one of our hotel marketing experts: 01242 682050